Returns, Exchanges and Consumer Guarantees

Returns, Exchanges & Consumer Guarantees

At Self Centred Hair Care, we operate in accordance with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws ensure that products are of acceptable quality, match their description, and are fit for purpose.

Your Rights Under New Zealand Law

If a product is:

Faulty or defective
Not as described
Not fit for its intended purpose

You are entitled to a remedy under the Consumer Guarantees Act. This may include a repair, replacement, or refund depending on the situation.

Change of Mind Returns

As our products are personal care items and often customised (including tint and essential oil selections), we do not offer returns or exchanges for change of mind.

Please choose carefully, and feel free to contact us if you need help selecting the right product for your hair.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon arrival. If your item is:

Damaged in transit
Faulty
Incorrect

Contact us as soon as possible at contact@selfcentred.co.nz with your order details and photos if applicable. We will work quickly to resolve the issue in line with your rights under New Zealand consumer law.

Returns Process

To request a return for a faulty or incorrect item, please contact us at contact@selfcentred.co.nz

If your return is approved:

We will provide instructions on how to return the item
In some cases, we may cover return shipping
We will assess the product once received and arrange a replacement or refund where applicable

Please do not send items back without contacting us first, as they may not be accepted.

Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns on:

Opened or used personal care products (unless faulty)
Customised products (including tinted or personalised formulations), unless there is a fault
Sale items or gift cards

Refunds

If a refund is approved, it will be processed back to your original payment method within a reasonable timeframe. Please allow additional time for your bank or payment provider to complete the transaction.

Need Help?

If you have any questions about your order or our products, we’re here to help.